Privacy Policy
Last Updated: October 2024
Introduction
vista prop is committed to protecting your personal information and respecting your privacy rights. This Privacy Policy explains how we collect, use, and protect your data when you engage with our real estate consultation services in Singapore.
We understand that property consultation involves sharing personal and financial information. This policy outlines our practices for handling such information responsibly and in compliance with Singapore's Personal Data Protection Act (PDPA).
1. Information We Collect
Personal Contact Information
- Name and contact details
- Email address
- Phone number
- Mailing address
Financial Information
- Income details relevant to property consultation
- Budget parameters for property participation
- Financing capacity information
- Property ownership details (if applicable)
Usage Data
- Website browsing patterns
- IP address and browser information
- Pages visited and time spent
- Referral source
Communication Data
- Messages sent through contact forms
- Email correspondence
- Consultation notes and discussion records
- Feedback and service inquiries
2. How We Use Your Information
We use your personal data for the following purposes:
Service Delivery
- Providing property consultation services
- Assessing your circumstances relative to property participation
- Preparing consultation materials and recommendations
- Following up on consultations and inquiries
Communication
- Responding to your inquiries and requests
- Scheduling consultation appointments
- Providing updates about our services
- Sending service-related notifications
Legal Compliance
- Meeting regulatory requirements
- Maintaining consultation records as required by law
- Responding to legal requests
- Protecting our legal rights
Service Improvement
- Analyzing website usage to enhance user experience
- Improving consultation processes
- Developing new services based on client needs
- Quality assurance and training purposes
3. Legal Basis for Data Processing
We process your personal data based on the following legal grounds:
- Consent: When you provide explicit consent for processing your data, such as submitting contact forms or agreeing to receive updates
- Contract: When processing is necessary to provide consultation services you have requested
- Legitimate Interest: For business operations, service improvement, and maintaining client relationships
- Legal Obligation: When required to comply with Singapore regulations and legal requirements
4. Data Retention
We retain your personal data for the following periods:
- Consultation Records: 5 years from last service provision
- Contact Form Submissions: 3 years from submission date
- Financial Records: 7 years as required by Singapore regulations
- Marketing Consent: Until consent is withdrawn
- Website Analytics: 24 months
After retention periods expire, we securely delete or anonymize your personal data unless longer retention is required by law.
5. Data Protection Measures
We implement appropriate security measures to protect your personal data:
Technical Safeguards
- Encryption of data in transit and at rest
- Secure server infrastructure
- Regular security assessments and updates
- Firewall protection and intrusion detection
Administrative Controls
- Limited access to personal data on need-to-know basis
- Staff training on data protection requirements
- Confidentiality agreements with team members
- Regular privacy compliance reviews
Breach Response
In the event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours as required by Singapore's PDPA, and take immediate steps to mitigate harm.
6. Data Sharing and Third Parties
We do not sell your personal data. We may share information with:
Service Providers
- Website hosting services
- Email communication platforms
- Data analytics providers
- Professional advisors (legal, accounting)
Legal Requirements
We may disclose your information when required by Singapore law, court order, or regulatory authority.
All third parties are required to maintain appropriate data protection standards and use your information only for specified purposes.
7. Your Privacy Rights
Under Singapore's PDPA, you have the following rights:
- Right to Access: Request copies of your personal data we hold
- Right to Correction: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data (subject to legal requirements)
- Right to Data Portability: Receive your data in structured, commonly used format
- Right to Object: Object to processing of your data for certain purposes
- Right to Withdraw Consent: Withdraw consent for data processing at any time
To exercise these rights, please contact us at [email protected]
We will respond to your request within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commission of Singapore.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies. For detailed information about our cookie practices, please see our Cookie Policy.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by updating the "Last Updated" date and, where appropriate, providing additional notice through our website or email.
11. Contact Information
For questions about this Privacy Policy or our data practices, please contact: